User Guide
Order
Enter the keywords of the product you are looking for in the search bar displayed at the top of the screen and press the insect glasses button.
Once you find the product you want, select the quantity and tap the "Add to the cart" button.
If you find the product you want while around the site, add it to the cart at any time.
The contents of the cart and the current amount are the cart icons on the upper right.
You can always check it by tapping.
You can always check it by tapping.
After adding all the products you want to the cart, the cart icon on the upper rightTap and tap the "To the purchase procedure" button to proceed to the checkout.
Tap and tap the "To the purchase procedure" button to proceed to the checkout.
If you are not logged in, move to the member registration / login screen.
If you have already registered as Cocomai, enter your email address and password and log in.
If you are shopping for the first time in cocomai, click "Create an account" and proceed to register as a member. Enter your name and email address and decide your password.
If you are shopping for the first time in cocomai, click "Create an account" and proceed to register as a member. Enter your name and email address and decide your password.
You will receive an order completion email to the registered e -mail address.
Order information and delivery statusMy pageBut you can check it.
Order information and delivery statusMy pageBut you can check it.
Cancellation of product / return
Cancellation after the order is confirmed is not accepted in principle. There is a possibility that it can be canceled, so urgentlyInquiry formPlease contact us more. (Reception hours: Weekdays from 9:00 to 17:00)
After the product arrives, we cannot accept returns or exchanges for customer's convenience.
If the contents of the product are different or if the product is defectiveInquiry formPlease contact us more.
If the contents of the product are different or if the product is defectiveInquiry formPlease contact us more.
Payment
The credit cards that can be used are as follows. Credit cards that have expired are not available.
The number of payments is only in bulk. The withdrawal date is the date of each card company regulation.
- Visa
- MasterCard
- Jcb
- AMEX
The number of payments is only in bulk. The withdrawal date is the date of each card company regulation.
Please transfer the total price of the product price and shipping fee to the transfer destination described in the order completion email.
Please make a payment by the third day, the day after the order reception date.
When transferring, fill in the "customer's order number" (4 -digit number that starts with "#") in front of your name (or remarks column).
Transfer destination
Bank name: [Bank name here]
Branch name: [Branch name here]
Account number: Normal) [Account number here]
Account name: [Account name here]
Bank name: [Bank name here]
Branch name: [Branch name here]
Account number: Normal) [Account number here]
Account name: [Account name here]
delivery
Sorry, we do not now specify the delivery date and time.
Orders at COCOMAI will be charged separately in addition to the product price.
The delivery fee for your order is [Delivery rules].
My page
If you register as a member, you can use the My Page function.
On My Page, you can check your order history and delivery status and register your delivery address.
On My Page, you can check your order history and delivery status and register your delivery address.
My pageYou can register Cocomai member. Set your name, e -mail address and password and register.
Login pageYou can log in by entering your email address and password in the form of.
After logging in, you can add and delete your address on My Page.
If you would like to change your name and e -mail address when registering as a member, please fill in the details of the desired details along with your name.Inquiry formPlease contact us more. Please note that it takes time to reflect.
If you would like to change your name and e -mail address when registering as a member, please fill in the details of the desired details along with your name.Inquiry formPlease contact us more. Please note that it takes time to reflect.
